The CANDDi plugin puts personalised tracking on the links in your emails when you send them, so we can tell who clicks through.

However, if you send the email to multiple recipients, the plugin won't be able to tell which of them clicked through the link!

For this reason, the plugin will disable for emails with multiple recipients (this includes CCs).

If you don't think this is your problem, you might want to try "CANDDi Outlook Plugin Not Working (Safe Mode)", or "Why is the plugin disappearing from Outlook?"

For tips on how to use the plugin to greatest effect, please see this handy guide!

Alternatively, we are always here to help on 0161 414 1080, or please email

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