CANDDi integrates with almost all email platforms which support 'merge tags' or 'personalising' emails. CANDDi integrates by creating 'individual URL links' for each visitor.

In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost every email platform supports this however, the functionality has different names in different platforms: Merge Tags, Merge Fields, and Personalisation are just some of the terms that we've come across.

In the case of Customer Minds, they use the following tags:
First Name: [[Contact First Name]]
Last Name: [[Contact Last Name]]
Email: [[Contact email address]]

For every link in your email you need to create a 'CANDDi Integration' URL. This URL should look something like this:

http://YOUR_URL?ce=[[Contactemail addr]]&cfn=[[Contact First Name]]&cln=[[Contact Last Name]]

When your email is sent, then Customer Minds will replace these Merge Tags with the correct values. We recommend testing this before you send anything!

Have more questions? Contact us at or 0161 414 1080
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