CANDDi integrates with almost all email platforms which support "merge tags" or "personalising" emails. CANDDi integrates by creating "individual URL links" for each visitor.  

In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient.  Almost all email platforms support this.  However, this functionality has different names in different platforms: Merge Tags, Merge Fields, Personalisation are just some of the terms that we've come across.

In the case of Customer Minds, they use the following tags:

First Name: [[Contact First Name]]

Last Name: [[Contact Last Name]]

Email: [[Contact email address]]


For every link in your email you need to create a "CANDDi Integration" URL. This URL should look something like this:

http://YOUR_URL?ce=[[Contact email addr]]&cfn=[[Contact First Name]]&cln=[[Contact Last Name]]

When your email is sent then Customer Minds will replace these Merge Tags with the correct values.

We recommend testing this before you send.

Any questions please feel free to email and we can help validate that this works correctly.

Have more questions? Submit a request
Was this article helpful?
Thank you!