Group Policies can be used to install the Outlook Plugin in an organisation with a Windows Server, so that the IT department can manage everything centrally. This saves a lot of time, as you don’t have to install the plugin on each user's computer individually.

NOTE: This is a technical FAQ and requires a knowledge of Windows Server Configuration.

Download the Outlook plugin from here. The CANDDi Outlook plugin WILL ONLY WORK on Outlook 2010 onwards.

This can be added within your Group Policy configuration and assigned to a specific Organisation Unit (We would recommend that this is installed for all users who have a customer / prospect facing role: sales, account management etc...)

There are two configuration settings which are implemented as registry settings

Disable the login dialog: If you have multiple users using the Outlook plugin who don't have CANDDi Accounts then you can disable the requirement to login to the Outlook plugin. In the Group Policy configuration you'll need to add a new Registry key ‘StopLogin’.

This should be a DWORD under HKEY_CURRENT_USER\Software\CANDDi\Outlook

1= don't show login
0 = show login box

Specific host blocking: If you have specific sites which shouldn't be tracked (example you don't wish to track people clicking a link to your CRM system) then these can be blacklisted:


This should contains a comma separated list of host names,[](

NOTE: This setting is typically only useful if you discover specific hosts causing problems with the CANDDi Query String parameters are added

Have more questions? Contact us at or 0161 414 1080
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