The coloured headers (Prospect, Engaged, Enquired, Converted) are all driven by CANDDi tags (More on Tags management here).

To manually make a Contact converted go to the contact tags section within the individual contact profile, select "converted" from the drop down box that appears when you click into the input box.

If you want to create your own tag, you can manually input it in the box. It can be anything you want, within reason, just remember to separate any two words with an underscore.

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