I downloaded it - how do I know it's there?

Once you've downloaded the plugin, you will need to close Outlook and reopen it (at which point you may need to log in for the first time with your CANDDi login details).

After that, it should work in the background without you having to do anything. (Except remembering to email prospects one-to-one as much as possible - without cc or multiple recipients - and including compelling links to your website!)

What if I think it's not working?

To check it's working: when you open a new message you will see "CANDDi Disabled" in the top right, as below in Fig. 1. This is normal! Once you address the message to a valid recipient, it should change to "CANDDi Enabled" (fig. 2).

Fig. 1.

Fig. 2.

If you can't see the CANDDi plugin in your message window, the plugin may be disabled in Outlook.

Go to File, Options:

Choose Add-Ins on the left. "CANDDi for Outlook" should be under "Active Add-Ins".

If it is under Inactive Add-Ins, you will need to go to Manage Add-Ins at the bottom. (If it's under Disabled, see below)

Tick CANDDi for Outlook to enable, and click OK!

If it is under Disabled Items rather than Inactive, you will need to go to Manage: Disabled Add-Ins instead. Then you will see this screen - select CANDDi for Outlook, and click Enable.

Now you should see the CANDDi plugin enabled when you are about to send your email. :)

Speak to us if you suspect that your plugin is still not working - call 0161 414 1080 or email help@canddi.com.

If you want to see more on using the plugin to effectively identify prospects, check out this quick guide!

Have more questions? Submit a request
Was this article helpful?
Thank you!