Once you've downloaded the plugin, you will need to close Outlook and reopen it. At this point you may need to log in for the first time with your CANDDi login details.

After that, it should work in the background without you having to do anything, except emailing prospects one-to-one as much as possible. Remember to do this without CC or multiple recipients - and including compelling links to your website!

To check it's working: when you open a new message you will see ‘CANDDi Disabled’ in the top right. This is normal! Once you address the message to a valid recipient, it should change to ‘CANDDi Enabled’.

If you can't see the CANDDi plugin in your message window, the plugin may be disabled in Outlook.

Go to ‘File’ > ‘Options’. Choose ‘Add-Ins’ on the left. ‘CANDDi for Outlook’ should be under ‘Active Add-Ins’. If it is under ‘Inactive Add-Ins’, you will need to go to ‘Manage Add-Ins’ at the bottom -- if it's under Disabled, see below. Tick ‘CANDDi for Outlook’ to enable, and click OK.

If it is under ‘Disabled Items’ rather than ‘Inactive’, you will need to go to ‘Manage: Disabled Add-Ins’ instead. Then you will see this screen - select ‘CANDDi for Outlook’, and click enable. Now you should see the CANDDi plugin enabled when you are about to send your email.

Speak to us if you suspect that your plugin is still not working - call 0161 414 1080 or email help@canddi.com.

Have more questions? Contact us at hello@canddi.com or 0161 414 1080
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