How does CANDDi establish a visitors location?

CANDDi will always try to get the most accurate location possible for each visitor to your website.

There are however a number of different ways in which the location can be established with varying degrees of accuracy:

How can this go wrong?

From time to time visitors will come to your site whilst on a VPN. In these instances the visitor will show at the location of the VPN rather than their actual location i.e. is is possible a visitor in London on a VPN could show in Sydney!

Nb. CANDDi attempts to display the differences between the locations identified via the location dropdown within a visitor record. The different coloured pins show the types of location identified.



Have more questions? Submit a request
Was this article helpful?
Cancel
Thank you!