Summary:

CANDDi is a learning system - when she collects data from your website (or website visitors) then she tries to interpret and organise this data.

However (whilst she's pretty good) sometimes she gets this wrong.

For example identifying an ISP as a Company

This help guide details how to delete this incorrect data from CANDDi

Steps:

Identify a contact with "incorrect" data
    Typically you'll see this within the dashboard list or card view.

    (For example in the card below I don't believe that Anosh works for ABC Limited - I know he works for CANDDi)

   

Click on the contact with the incorrect data

    This will open the contact view

   

Click on the edit symbol next the invalid data



A pop-up will appear

   

Click the x icon to remove the invalid data

   

You can then input the correct data in the Company Name bar and click Add

Your contact will now be updated (and the dashboard view will be updated too)

   

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