CANDDi is a learning system - when it collects data from your website or its visitors, then it tries to interpret and organise this data. However, while it works really well, sometimes it can get it wrong, for example: identifying an ISP as a Company.

This help guide details how to delete this incorrect data from CANDDi.

If you identify a contact with ‘incorrect’ data, you'll typically see this within the dashboard list or card view.

Click on the contact with the incorrect data - this will open the contact view.

Click on the edit symbol next to the invalid data.

A pop-up will appear.

Click the ‘x’ icon to remove the invalid data.

You can then input the correct data in the Company Name bar and click ‘Add’. Your contact will now be updated, and the dashboard view will be updated too.

Have more questions? Contact us at or 0161 414 1080
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