To track your email campaign, you will need to generate a tracked link in CANDDi, and then paste this into your email platform instead of an ordinary link.

If we have previously integrated with an email platform, you can find them in your CANDDi Dashboard in the Email Integration Generator.

In the top left of the Dashboard you can find "Identify". Select "Bulk Email Marketing", and choose your platform from the drop down list (or type in part of its name so it shows on top and you don't have to scroll through all of them)

If you can't see your email platform, don't despair! We need to set it up. Email to do this.

If you find your email platform in the dropdown list you can select it, click YES to Google Analytics (Unless you are using your email platform's default Google Analytics - See NOTE below) and fill in the details as below. Make sure that you type ‘email’ into the campaign medium box.

Campaign source can be for example specific mailing list in your email marketing platform (ex: MC_manufacturer which stands for MailChimp and the manufacturer mailing list). In terms of Campaign name, we usually advise the date, ie 070917, or the campaigns specific name. Campaign source and campaign name are for streaming purposes so the data is neat on your dashboard. Though make sure there are no spaces between words and numbers! (Use underscore instead)

Copy this link, and use it as the link in your email campaign. This code needs to be in every link. If you want the link to go to different pages, just change the URL inside the code. Now send a test campaign to your account developer and ask them to make sure it's working.

NOTE: If your email platform uses other google analytics/UTM codes, they will conflict, so turn them off. Alternatively, just use the ones in your email platform, and say no to Google Analytics tracking in CANDDi. Either way, you only want it enabled once!

NOTE: If you use Zoho or Campaign Monitor, sending a "test email" won't work. Please make a new contact list with just your account developers email address and send a full campaign to us.

Have more questions? Contact us at or 0161 414 1080
Was this article helpful?
Thank you!