If you use Thunderbird and want to download the CANDDi plugin to track your one-to-one email links, you’re in the right place. Follow the steps below:

In your browser, go to: canddi.to/thunderbird
This will download the add-on, now save it to your desktop/somewhere you can find it.
Go to the menu within Thunderbird and choose Add-ons.
Go to the menu button and select 'choose add-ons from file', find the file on your desktop, and select it.
Install the add-on.
You should now be able to see it in your add-ons section. Restart your Thunderbird and send a test email.
You should now be able to see the CANDDi plugin active in your add-ons section.
Send an email with a link in to test it's working to your account manager, or to help@canddi.com!

NOTE: If you see an error message, you need to click 'continue in safe mode', then go to ‘File’, ‘Exit’, and close Thunderbird properly. When you restart again, you should not get this error message, and you should be able to see the add-in as above.

You should be able to see it enabled in the top right of your message screen. If you click on it and open the settings, they should be configured properly.

TIP: it may not work if you put capital letters in these boxes. If it's not working, try all lowercase?

Now it should automatically track all your one-to-one emails, so that if prospects click through you can see what they are doing on the website.

Have more questions? Contact us at hello@canddi.com or 0161 414 1080
Was this article helpful?
Thank you!