The updated CANDDi Gmail Plugin allows users to not only track and auto-assign visitors as before, but you are now able to view within Gmail when a recipient has opened your email as well as clicked on a link you have sent with our CANDDi side panel.

First off, if you haven’t already you need to download the CANDDi plugin for Chrome.

Installation Instructions:

1) Add the CANDDi Chrome Extension (download here)

2) Restart Chrome

3) You will have to sign in using your CANDDi username and password (only the first time)


You should now have the plug-in symbol next to your URL bar as circled above.

*****The gmail plugin will ONLY work when sending emails to ONE recipient

*If you use "Bcc me for Gmail" for your CRM records, this will continue to work with CANDDi tracking

Be sure to send a test email to to make sure you’re on track!

If you need any help or have a question, please call 0161 414 1080 or email!

Any issues with your plug-in don't despair, check out our Gmail plugin-in troubleshooting FAQ

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