The updated CANDDi Outlook Plugin allows users to not only track and auto-assign visitors as before, but you are now able to see both when a recipient has opened your email and clicked on any links you have included, all with the CANDDi side panel.

Installation Instructions:

(If you're a Sys-Admin then this can be added in a group policy - please contact us for more information)

As a general rule, the plugin WILL ONLY WORK for Outlook 2010 onwards. However please see our list of Operating Systems and Outlook Versions the latest plug in works with here.

1) Download the CANDDi Plugin from the following URL: (If you're running an older machine or have a 32-bit machine download this version, if you need to check then view our FAQ on it here)

2) This is a .msi file so you'll have to click ok/accept within chrome/internet explorer

3) Once the file has downloaded, double click to run and install it 

4) Restart outlook

*The Outlook plugin will ONLY work when sending emails to ONE recipient

Be sure to send a test email to to make sure you’re on track!

If you need any help or have a question, please call 0161 414 1080 or email!

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