If you haven't done so already, follow our FAQ on generating Merge tags for Outlook in order to do mail-merges with CANDDi tracking, please find it here. 

If you've tested the above process as normal but with no luck and tracking doesn't appear to be working (or tracking code isn't applying to the hyperlinks) then please follow the below.

Doing a mail-merge with the Outlook plugin works slightly differently dependant on which version of Outlook you're using; Outlook 2013 or 2016. 

The initial steps for both are the same:

After this point then differs for Outlook 2013 and Outlook 2016. 

Outlook 2016

continued from step 5) above

Outlook 2013

continued from step 5) above

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