Ensure you have restarted Outlook after installing the CANDDi Outlook Plugin. 

If you have downloaded the CANDDi Outlook Plugin but for one reason or another it doesn't appear to be working properly, there are a couple of things you can check to be sure you're set up correctly.  

First off, “compose” a new email where you should now see “CANDDi Enabled” at the top of your email panel. If this is showing up as "disabled" you can simply click to enable tracking (shown below). 

If tracking is definitely on, or alternatively the CANDDi setting aren't even showing on a newly composed email you'll need to check your plug-ins on Outlook as follows.

Head to: File > Options > Add ins


You should have visibility of the "CANDDI for Outlook" Add in as shown in the box on the right hand side (above). This signifies that the plugin is installed and active. 

If the Plugin doesn't show up on this screen, you'll want to click the "Manage" drop down on the screen and then select "disabled" followed by the "Go" button (below)     


You will then see the above pop up (above) with all of the disabled Add ins on your Outlook. If "CANDDI for Outlook" does show up in here, simply highlight it and click "enable".

If you suspect the Plugin is still not working as it should feel free to give us a call on 0161 414 1080! 

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