It's worth checking which versions of Outlook and which Windows operating system supports the CANDDi for Outlook Plugin.

If you're running Office 365, note that you're most likely running Outlook 2016 as part of the package. Unfortunately Outlook for Mac is unsupported by the CANDDi for Outlook plugin.

If you're running an older version of Windows or Outlook, then it would be worthwhile to upgrade to a new package. There are massive benefits to the security as well as being able to use the plugin!

If you are using a supported version of Outlook, but your plugin still isn’t working, view our Outlook Plugin Troubleshooting FAQ here.

Have more questions? Contact us at or 0161 414 1080
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