If you've got the Outlook Plugin and you're finding that visitors are:
Not being identified
Not being assigned correctly
Aren't appearing in the 'Source: One to one emails' Stream
...then you may want to check if your settings are correct.

Compose a new email and click on 'CANDDi Settings' a window like this should appear:



Copy across the following and click 'Save':
Medium - email
Source - outlook
Campaign - leave this blank
Attributes - ce,ce_b4,cas,cas_b4,cfn,cln,cc,cn
Override Sender Address - tick this
CANDDi Email Address - use your email

Then send an email directly to your CANDDi Consultant or to help@canddi.com and we'll check all is working properly for you.

Have more questions? Contact us at hello@canddi.com or 0161 414 1080
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