There can be a few reasons why one person with the same name and email address are appearing more than once in CANDDi:

1) A colleague  has sent an email via outlook or GMail to multiple people, this will cause CANDDi to pick up the same person as the outlook or Gmail plugin will only track 1-to-1 emails and not group emails via the email platform.

2)When a colleague forwards the email with tracking in it

3) A 1-to-1 email was sent but the recipient has forwarded the email onto people thus causing CANDDi to pick up the same person from different machines.

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