Congratulations! You've probably recently enabled your CANDDi Capture.

The Capture is a javascript pop up which you can target to appear to different people on your website. We find it tends to get 3-5 times more enquiries than a standard website form!

Any visitor details entered into the Capture will be collected in your CANDDi dashboard, and an immediate email alert sent to whomever you like.

By default, the Capture will appear to everyone on all pages, be colour-coordinated to your site, and alert the key user when somebody fills it in.


You can, however, change all the following details:

Change the colours

Change the question type and text (refer to section 2.2)

Set a delay before it appears

Make it appear on particular pages (or NOT on particular pages)

Make more than one

Make it appear only to specific people (e.g. geographically targeted)

Common queries

Why does it say "hello FIRSTNAME"/somebody else's name?

Why can't I see it? (You are excluded in CANDDi, you don't match its rules, or you need to wait half an hour since making changes)

How do I make a new one?

Does it appear on a mobile device?

I changed it - why is it still the same?

Is it blocked by pop-up blockers?

If you have any further queries, why not give us a ring on 0161 414 1080 or email

Have more questions? Submit a request
Was this article helpful?
Thank you!