Sometimes in the body of your email '+' can show.

This could be due to another email plugin interfering with CANDDi e.g. Sidekick

For the CANDDi Email plugin to work, you will have to disable any other similar plugins to CANDDi. This means when you compose new emails, '+' will no longer show.

To disable add ins for Outlook you will need to do the following:

Open Outlook

Go to File, Options

Go to Add-ins

At the bottom of the window click 'Go' next to 'COM Add ins'

Then un-tick the check box of the add-in you would wish to disable.

To disable add ins for Gmail in Google Chrome you will need to:

Open Google Chrome

Go to the ellipses, and then Settings.


Go to Extensions. Here you can completely remove the add in

If you need any more help, please contact or ring 0161 414 1080

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