Sometimes Outlook may disable the plugin as Outlook believes the plugin slows down the application (which isn't true). There are 2 ways to re-enable the plugin, depending on your browser. Follow the below steps:

Go to File
You should see 'Slow and disabled COM Add-ins' which is highlighted in yellow. Click on this.
If you see 'CANDDi for Outlook' click on 'Always enable this add-in'.

Or if you don't see 'Slow and disabled COM Add-ins', follow the below steps instead:
Go to File
Click on 'Go' next to Manage COM Add-ins
Make sure 'CANDDi for Outlook' is the ticket. Click 'Ok'
Restart Outlook

Have more questions? Contact us at or 0161 414 1080
Was this article helpful?
Thank you!