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Legal & Data
For any questions about GDPR, cookies, and how we manage your data
What cookies does CANDDi store?
This document contains information about all the cookies used by CANDDi. In normal working usage CANDDi places two first-party cookies on a visitor's machine. CANDDi can also place some CAN_Store_xxx cookies. These are temporary cookies which CANDDi uses to ensure that the data which has been captured is recorded and transmitted to the CANDDi servers. These cookies are deleted after a positive response is received from the CANDDi tracking servers. If you are also using Google analytics, he
A Guide to GDPR
The ‘General Data Protection Regulations’ came into effect in May 2018, replacing the Data Protection Act (1998). GDPR is legislation written to protect EU citizens from privacy and data breaches in a world that is vastly different to when the Data Protection Act was initially established. The legislation: Specifies what is 'personal data' Regulates what can be done with 'personal data' Define the roles and responsibilities of 'controller' and 'processors' Answers the question of w
CANDDi as a Data Processor
A vital point of the GDPR legislation is how the roles of the ’data controller’ and ‘data processor’ are defined. From a CANDDi perspective, it is important to note that Campaign and Digital Intelligence Limited is a data processor. No personal data is shared, or synced between client accounts. Any data processed is the property of the Client and remains as such. Controller – _‘means the natural or legal person, public authority, agency or other body which, alone or jointly with others,
How can I use the contact data CANDDi gives me?
This is a potentially confusing area and will vary dependent on: Person Status e.g. Prospect or Customer Contact method e.g. Direct Mail, Telephone, Email, SMS, Re-marketing, Social Media etc. Person Type i.e. If contacting on a B2B or B2C level Collection method i.e. via CANDDi Capture, Website Enquiry, Click Through Person Status Irrespective of contact channel or person type if the person identified is a customer there are no restriction on how you are a
Data hosting and Data security
In regards to CANDDi’s policies, the short version is this: We don't own/share/sell your data to anyone We’re really on the ball with data protection laws and security We store any data we're processing within the EU on secure servers. If you want to know more about how we protect and share data, carry on reading below. Data Protection CANDDi complies with GDPR and all EU data management legislation. CANDDi is a Data Processor (we manage your data on your behalf however the data r
GDPR, CANDDi and Cookies
The idea of consent is one of the key facets of the 2018 GDPR legislation. Primarily, this has been a shift to ‘opt-in’ consent for data processing and cookies, rather than ‘opt-out’. The law change means personal data can only be processed under certain grounds. The most relevant one in the case of CANDDi is article (1)(a): ‘the data subject has given consent to the processing of their personal data for one or more specific purposes;’ According to the legislation, a request for consent must
First party vs. third party cookies
There are two kinds of cookies: first party and third party. First party cookies are put on a machine by the visited website, and they mean data is stored directly by the website, which allows for useful processes like remembering a language settings, a shopping basket, and other changeable preferences. They allow the website owner to collect website analytics and perform functions to make for a better user experience. These cooki
What DATA are you sharing between your customers?
What rules do I need to follow when using this data?
The GDPR legislation sets out rules for dealing with data, primarily regarding transparency, protection, collection and disposal. You need to be clear to visitors about the data you’re collecting and for what purposes, and you need to dispose of this data according to the legislation. The ICO has an excellent, in-depth guide to GDPR here. Have more questions? Contact us at or 0161 414 1080
Is it legal?
GDPR & Legalities - FAQs
Since GDPR came into effect in 2018, we’ve had tons of questions about it -- ‘is CANDDi GDPR compliant’? ‘Is tracking software legal and ethical’?. Most importantly, the answer to these is YES. CANDDi is totally GDPR compliant and everything we do is absolutely legal. You can read more about our policies and GDPR compliance below. If you have any more questions that we haven’t answered here, then email us on firstname.lastname@example.org or give us a call on 0161 414 1080. [What cookies does CANDDi stor