If you have recently moved over your website to load on HTTPs instead of HTTP then you will need to make sure you have the correct CANDDi tracking code in your site.
If the tracking code in your HTTPs site looks like:
<!-- CANDDi https://www.canddi.com/privacy -->
<noscript style='position: absolute; left: -10px;'><img src='https://i.canddi.com/i.gif?A=1234567'/></noscript>
<!-- /END CANDDi -->
then you will need to remove the 'http' so CANDDi can track your HTTPs site as normal.
You may even need to override this setting to make sure 'http' isn't added so it may be best to get in touch with your IT team to do this.
For any more information on HTTPs and HTTP, then take a look at this following FAQ
If you need any help with this, then get in touch with our support team at firstname.lastname@example.org or 0161 414 1080