How to delete "incorrect" data from CANDDi

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Summary:

CANDDi is a learning system - when she collects data from your website (or website visitors) then she tries to interpret and organise this data.

However (whilst she's pretty good) sometimes she gets this wrong.

For example identifying an ISP as a Company

 

This help guide details how to delete this incorrect data from CANDDi

 

Steps:

1. Identify a contact with "incorrect" data
    Typically you'll see this within the dashboard list or card view.

    (For example in the card below I don't believe that Anosh works for ABC Limited - I know he works for CANDDi)

    Screen_Shot_2018-06-27_at_09.44.08.png

     

2. Click on the contact with the incorrect data

    This will open the contact view

    Screen_Shot_2018-06-27_at_09.46.06.png

3. Click on the edit symbol next the invalid data 

4. A pop-up will appear

    Screen_Shot_2018-06-27_at_10.44.40.png

5. Click the x icon to remove the invalid data 

    Screen_Shot_2018-06-27_at_10.46.38.png

6. You can then input the correct data in the Company Name bar and click Add

7. Your contact will now be updated (and the dashboard view will be updated too)

    Screen_Shot_2018-06-27_at_10.47.20.png

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