Pausing / Turning Off The Gmail Plugin

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There are two ways of turning off the CANDDi Gmail plugin depending on whether or not you wish to turn off tracking for specific emails, or if you wish to remove CANDDi from Chrome/Gmail entirely. 

 

Pausing CANDDi email tracking

To pause your CANDDi tracking on specific emails i.e. for private/personal emails, is very simple. 

As shown below, next to the send button you can see the three circles from the CANDDi logo. If coloured in blue, CANDDi is tracking the email and you can also choose whether to track opens and links or just either of the two. If the logo is greyed out, CANDDi is not tracking emails.

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Turning off/Removing CANDDi email tracking

The simplest way to remove CANDDi email tracking from Chrome/Gmail is to simply right click on the "CANDDi Email Integration" symbol next to your URL bar in your browser and select "Remove from Chrome" (shown below).  

 

 

If you need any help please contact help@canddi.com or give us a call on 0161 414 1080

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