CANDDi automatically integrated with the Wordpress email platform, if you use the standard Wordpress personalisation / merge tags that come with their platform.
Occasionally we come across clients who have Wordpress but who have changed the fields, creating "custom fields" for the usual personalisation / merge tags i.e. first name, last name, email address & company name.
If after doing a test mini-campaign, by including your CANDDi consultant in on test, it doesn't work using the standard personalisation / merge tags; we would need to investigate what your custom personalisation / merge tags are and replace the standard ones with these.
Please speak with your CANDDi consultant to discuss if you think this is an issue for you.