If you've got the Outlook Plugin and you're finding that visitors are either -
1) Not being identified
2) Not being assigned correctly
3) Aren't appearing in the 'Source: One to one emails' Stream
You may want to check your settings are correct. Compose a new email and click on 'CANDDi Settings' a window like this should appear -
Copy across the following and click 'Save'
Medium - email
Source - outlook
Campaign - leave this blank
Attributes - ce,ce_b4,cas,cas_b4,cfn,cln,cc,cn
Override Sender Address - tick this
CANDDi Email Address - should have your email address in this.
Then send an email direct to your CANDDi Consultant or to email@example.com and we'll check all is working properly for you.
Do not hesitate to give us a call on 0161 414 1080 if you need any help with this!